When self-service doesn’t cut it, call in the pros. Or have them call you.
The Need
Create an experience that allows Comcast Business customers to request a call from a support agent rather than waiting in a call queue.
My Role
Collaborate with customer support professionals, developers, solution architects and QA teams to build an experience that serves business customers who can’t afford to spend time waiting in a call queue
Design a natural end-to-end conversational flow using Miro design software
Write chatbot-customer dialogue to help customers reach their desired solution faster
Create user stories to aid in the development and testing of the end product
